SOC modernisation for a public university group

The Challenge

The university faced alert fatigue across a sprawling research and campus estate, requiring a modern SOC able to separate genuine threats from constant noise.

Key Issues:

• Overwhelming daily alert volume
• No unified log collection
• Slow triage across campus teams
• Research networks outside monitoring

The Solution

We rebuilt the SOC around unified telemetry, tuned detection content, and automated triage playbooks staffed to the academic calendar.

Key Actions:

• Unified telemetry across campus estate
• Detection content tuned to real threat behaviour
• Automated triage and enrichment playbooks
• Round-the-clock analyst coverage

A thousand alerts nobody reads is not detection, it is decoration. A modern SOC earns its place by surfacing the few that deserve attention.

Compliance & Risk Management

Universities protect research data, student records, and public funding under intense external scrutiny. Our SOC programme records detection coverage, response times, and escalation paths, giving governance committees defensible metrics instead of anecdotes about workload.

• Universities protect research data, student records, and public funding under scrutiny.
• Managed Detection & Response – Round-the-clock monitoring across the campus estate.
• Threat Intelligence & Hunting – Proactive searches informed by sector reporting.
• Incident Response & Escalation – Defined playbooks with measurable response times.